Parle vu francais! Spreken ze deutsch? 

We"re looking for some talented bi-lingual Customer Support Representatives to join the team here at Mythic. If you or someone you know have a passion for MMO"s and are fluent in English and French or German then we look forward to hearing from you!

Position Information:

EA is dedicated in ensuring ultimate customer support & satisfaction. Customer Support representatives are the first point of contact for online players, with one common goal: To provide the best customer service possible, while still maintaining a fun, playable environment for everyone. We achieve our goals each month by dividing and prioritizing our workload, seeking feedback from our customers, and communicating with other departments within the company. Customer Support is made up of two main divisions, In-Game Support, which handles all appeals entered in game, and our Call Center, which handles technical and billing support via email and telephone.

Role Overview

***CANDIDATE MUST SPEAK GERMAN and/or FRENCH***
***LOCAL VA CANDIDATES ONLY***

Customer Service Representatives are responsible for front line contact of players in-game. They assist players with character, inventory and quest issues, as well as gathering information for the QA department. Teamwork, professional attitude and strong communication skills are key in this role. A flexible schedule (openness to night, weekend & holiday shift schedules) is a must. Key responsibilities include: contacting players in a friendly, professional manner; gathering in-game data for player, quest and monster issues; provide accurate information for both the CS Lead and the QA department

What skills does EA look for?

An EA Customer Service Representative normally can demonstrate: experience in the field of Customer Service; general knowledge of MMO Gameplay; excellent interpersonal and conflict resolution skills; good organizational skills, ability to remain focused. NB Customer Service is a 24/7 operation, so a flexible schedule with openness to night, weekend & holiday shift schedules is a must. Candidate must be able to read, write and speak fluent German and/or French.

German Job Listing: https://jobs.ea.com/jobs/jobposting.aspx?postid=a0z50000000IeHUAA0

French Job Listing: https://jobs.ea.com/jobs/jobposting.aspx?postid=a0z50000000IdfCAAS