How do I check on the status of my order?
If you would like to check on the status of your order, simply log onto our live chat and one of our customer service representatives will assist you straight away, in real time.
Why does my order require voice verification and/or fax verification?
We like to take all possible steps to protect our clients' details as well as the integrity of our company. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.
Why does my shopping cart remain empty even after I have tried to add something?
We use 'cookies' to link your payment with the details of the purchase, and if there is something preventing the cookies from adhering properly the shopping cart can appear empty. If you are placing the order behind a firewall or from work or have special software installed to block cookies, you may experience this problem. If you are having this problem, our live chat representatives are standing by to assist you through the order process.